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OT: Braodband - I need help...
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BT Broadband
I've the same problem as I had in April:
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As if by magic beans it's all working again (only 1.4 mbits but who cares).
I'll give them a ring in the morning to see if they can tell me the cause
and solution.
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Web pages are taking many minutes to load, some never load at all (can't get
to speedtester.bt.com). web-search is working fine (very odd), mail is working
fine, news is very slow but does finish. FTP downloads not working, but
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I had very similar problems. 8 meg broadband but dial-up download speeds.
Turned out it was because I was switching everything off at the mains when
not in use, including my router. The IT bods at work said to leave the
router powerd up all the time, and since then speeds have gradually improved
to the point I am now a happy bunny.
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Oddly enough precisely the opposite advice to that given by my ISP when
we were forcibly migrated to 8M and I seem to be one of the few round
here who have little trouble with their interweb connection.
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uploads are.
Last time I was told they did a line clear and a log file reset.
I've two computers, both of which stopped working at the same time, so keep
clearing my cache is not going to work (FFS).
I'm very annoyed with BT as I've been on the phone for over 4 hours in
total, we keep going through the same diagnostics to a point where they tell
me they'll phone back, but they don't and I have to start all over again.
The helpdesk are difficult to understand sometimes and are following the
same diagnostic script each time.
I've now been passed to the faults line, and I keep telling them to check
the April ticket to see what the problem is. But they don't.
What's so frustrating is if you tell them it's slow, they say that it's
busy, and if you tell them it's not working they get you to ping somewhere
to prove it's ok.
How can I resolve this? What can I ask them to do?
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Report it as a voice line fault, they tend to pull their finger out for
those.
(This is assuming it's a poor quality connection that is giving you the
hassles)
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It's been 7 days now and I very frustrated.
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You have my sympathies!
Do you have a router?
Try logging in to it and find the section on router status and see if
there is a stats option, look at that and check for Line Attenuation
and Signal/Noise Ratio (SNR)
High attenuation is not good
Low SNR is not good ( I had someone with SNR of 2 which meant his line
dropped every few minutes! )
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Why is web-search working?
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